General Policy

• All payments made for subscription packages or services are non-refundable.
• Refunds will only be considered in exceptional cases, such as technical failure during payment or services not being activated due to system errors.

Refund Eligibility

Refund requests may be considered under the following conditions:

• Duplicate Payments: If you are charged twice for the same service, we will refund the duplicate charge.
• Technical Errors: If there is a technical issue on our platform that prevents you from accessing the subscribed service.

Non-Refundable Scenarios

• Change of mind after subscribing to a package.
• Lack of suitable matches or inability to find a match.
• Discontinuation of services by the user before the subscription period ends.
• Misuse of the platform or violation of our Terms and Conditions.

Refund Process

• Refund requests must be submitted within 7 days of the payment date.
• To request a refund, email us at info@new.rvnmatrimony.com with the following details:
  • Name
  • Registered Email ID
  • Transaction ID
  • Reason for Refund Request
• Once your request is received, it will be reviewed by our team. If approved, the refund will be processed within 7-10 business days using the original payment method.

Cancellations

• Users may cancel their subscription at any time; however, cancellations will not result in a refund.
• Cancellation of auto-renewals can be managed directly from your account settings or by contacting our support team.

Service Termination by RVN Matrimony

If your account is terminated by us due to a breach of the Terms and Conditions, no refund will be provided.

Changes to the Refund Policy

RVN Matrimony reserves the right to modify this Refund and Return Policy at any time. Changes will be effective immediately upon posting on the platform.

Contact Us

• Address: 285 D, Scheme No. 51, Indore, Madhya Pradesh
• Phone: (+91) 88895-47177
• Email: info@new.rvnmatrimony.com

By proceeding with our services, you acknowledge and accept the terms outlined in this Refund and Return Policy.